CUSTOMER STORY
Sauce is the “Problem Solver”
After 5 years on a plant based diet, Alex Chisholm came up with the concept for The Krazy Vegan. It’s simple, he explains, “Everybody calls me crazy, I’m vegan, I want to open a restaurant, so here I am!” The Krazy Vegan in Hallandale Beach, FL specializes in plant based cheeseburgers, cheese steaks, nuggets, and chicken sandwiches. The most comforting of vegan food.
LOCATION
Hallandale Beach, FL
CUSTOMER SINCE
2021
27%
Increase in Delivery Sales
Alex Chisholm
Owner, Krazy Vegan
“Just the way that Sauce deals with me as a business owner it feels like a partnership.”
Customer Data
For Alex, a huge benefit to using Sauce is the access to customer data. He explains that the third party apps keep your data “top-secret” as if you’re the client of your own restaurant delivery operation. But with access to their customer data through Sauce, they are able to know who their customers are and how they can most effectively market to them. This way, The Krazy Vegan team is able to offer better customer service, troubleshooting, and loyalty rewards.
True Partnership
“One of the major benefits of dealing with Sauce is that I feel like I’m dealing with a partner,” says Alex. In the same way that Alex’s access to his customers enables him to offer high quality customer service, he feels that same level of care and partnership when Sauce communicates with him as a business owner. This way he isn’t just handing over the delivery & pickup arm of his business to someone else. “It feels like a partnership.”
Large Orders
Eliminating commission fees from the delivery and pickup operations has been huge for The Krazy Vegan’s bottom line. With third party services, oftentimes they would be paying a $60 or $70 commission fee on a $200 order. With Sauce, he pays a $3 flat fee. “Just imagine,” he says, “a $200 order and I'm able to put $197 in my pocket.” This is a huge game changer for the profitability of delivery and takeout orders.
Sales Growth
Alex was immediately impressed with Sauce. It took only a day to set up and was “absolutely painless” for him and his staff to get started. As soon as they launched with Sauce, they saw an immediate 20% rise in sales. After 5 months, their sales were up by 27%.
Sauce has delivered solutions for many of The Krazy Vegan’s challenges. It’s a better experience for their customers online, upon delivery or at pickup, and it works better for their employees. That means their team can focus more on the food, eliminating lots of operational problems. “I call Sauce the problem solver,” says Alex.
Alex has a message for his fellow restaurant owners, “I have a message to any business owner that’s not using Sauce. It’s very simple: Get Sauce. Get it, trust me, it’s going to make your life so much easier.” Simple as that!