When coming up with a pickup & delivery operation strategy, there are lots of factors to consider. Cost, liability, workforce, bandwidth, and marketing, to name a few. All of which are costly factors to consider. As Jorge was weighing out these costs, he realized a huge benefit of Sauce’s services, “With Sauce having the ability to have drivers at your fingertips on a per order basis rather than having a driver on payroll is very… beneficial for the P&L.” Managing a delivery fleet can be a full time job in itself, and a costly one at that. But with Sauce, “if I have 10 different orders going to 10 different places, Sauce can get me 10 different drivers and execute those orders flawlessly.”

Beyond just the delivery of the order, Sauce’s customer service arm is a huge time saver for the team at Cuban Guys. “When there is any problem with delivery: a late driver, a missing order or missing item, a refund requested, we get the support of Sauce to be able to deal with that and not having to spend an hour on the phone,” explains Jorge. Sauce makes the entire operation seamless. The online orders integrate into their POS, a delivery driver is automatically dispatched, and the Cuban Guys team is able to focus on what they do best; cooking delicious Cuban food.