Legacy customer story
The Krazy Vegan, Hallandale Beach, FL
The Krazy Vegan highlights customer data ownership, lower courier fees, larger-order economics, and a more partner-like support model.
A direct channel for a loyal community
The Krazy Vegan built its reputation around a distinct menu, a strong point of view, and a customer base that wants to support the restaurant directly. Delivery demand was already there, but the economics and customer ownership mattered.
With Sauce, the restaurant could give guests a branded online ordering path while keeping more of the relationship inside its own business instead of handing that relationship to a marketplace.
Better delivery economics
The story centers on a 27% increase in delivery sales and a stronger model for larger orders. By reducing the friction and cost of direct delivery, the restaurant can turn more demand into profitable revenue.
That matters for a restaurant where guests often order for groups, repeat visits, and community-driven moments. Direct ordering gives the restaurant more room to serve those guests without giving up margin on every transaction.
More than a vendor
The case study also highlights the value of a partner-like support model. Delivery does not end when the order leaves the kitchen; customers still expect visibility, accountability, and help if something goes wrong.
Sauce positions that operational layer as part of the product, helping the restaurant protect its reputation while continuing to grow direct online sales.