Sauce partners with Grubhub: Direct orders, delivered

More direct orders. A delivery network to back them up.

A customer lands on your restaurant’s website, finds their usual order, and checks out. Your kitchen gets to work. Then comes the next part: getting dinner to their door.

For restaurant operators, the ordering experience and the delivery experience are part of the same promise. The customer expects both to work.

Sauce and Grubhub are bringing those two pieces together. Announced on October 14, 2026, the partnership connects Sauce’s direct ordering platform with Grubhub’s nationwide delivery network, giving eligible restaurants a way to build direct sales with delivery fulfillment behind them.

What the Sauce and Grubhub partnership brings together

Sauce powers the restaurant’s branded ordering experience and customer tools. Grubhub provides access to its delivery network for last-mile fulfillment.

That means a restaurant can take an order through its own Sauce-powered channel and have it dispatched through Grubhub’s delivery infrastructure. The restaurant keeps control of its brand and customer relationships while connecting the order to a driver.

For Grubhub merchants, Sauce becomes a direct ordering and delivery partner they can use to strengthen their own online business.

Your restaurant stays at the center of the order

Think about a regular who orders the same dinner every Thursday. You know what they like. They know your food. A direct ordering channel gives that relationship a place to grow online.

A branded website helps customers recognize where they are ordering. Access to customer data helps your restaurant understand its direct business. Loyalty and marketing tools give you ways to invite people back.

The partnership keeps those customer-facing tools with Sauce while connecting fulfillment to Grubhub. For operators, that creates a practical foundation for turning a completed delivery into the next direct order.

What eligible restaurants can access

The announced offering brings ordering, customer engagement, and delivery into one connected experience. Eligible restaurants will gain access to:

• A branded online ordering platform powered by Sauce
• Direct ordering websites optimized for mobile and search
• Loyalty, marketing, and AI-powered customer engagement tools
• Ownership of customer data and relationships
• Delivery fulfillment through Grubhub’s nationwide logistics network
• Exclusive promotional opportunities and onboarding incentives

The order is only the beginning

Getting a customer to check out matters. So does giving them a reason to return.

For a restaurant building its direct channel, those goals belong together. An easy ordering experience helps a hungry customer place an order. A dependable delivery experience supports the meal they were expecting. Relevant follow-up can help bring the restaurant back to mind when it is time to order again.

That is the opportunity behind the partnership: connect direct ordering and delivery with the tools restaurants use to build lasting customer relationships.

What to ask before getting started

If you are considering the offering, start with your restaurant’s operation. Where do your direct orders come from today? What happens between checkout and driver pickup? How do you encourage someone who ordered once to order again?

Then talk with Sauce about eligibility, delivery coverage for your location, onboarding, and the promotional opportunities available to your restaurant.

Those details matter when deciding how a new service will fit your kitchen, your team, and your customers.

Take away

Sauce and Grubhub are connecting a restaurant-owned ordering experience with a nationwide delivery network.

For restaurants looking to grow direct sales, that brings two important parts of the customer journey closer together: the order placed with your brand and the meal delivered to the customer’s door.

Your restaurant makes the food. Your direct channel builds the relationship. This partnership brings delivery support into that picture.